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Guest Services Coordinator

2 weeks ago

Penang, Malaysia The Prestige Full time
Job Overview

We are seeking a highly skilled Front Office Duty Manager to join our team at The Prestige Hotel Penang, a premium hospitality label in the heart of Georgetown.

The successful candidate will be responsible for overseeing front office operations, ensuring customer satisfaction, managing office administration tasks, handling customer service inquiries, and facilitating communication within the team.

Key Responsibilities
  • Oversight of front office operations to ensure seamless customer experiences.
  • Management of office administration tasks to maintain efficiency and productivity.
  • Handling customer service inquiries to resolve issues promptly and professionally.
  • Facilitation of communication within the team to foster collaboration and teamwork.
Requirements
  • Office Administration and Front Office skills to manage day-to-day operations effectively.
  • Customer Satisfaction and Customer Service skills to deliver exceptional guest experiences.
  • Excellent Communication skills to facilitate effective team collaboration.
  • Ability to work in a fast-paced environment with strong organizational and multitasking abilities.
  • Experience in the hospitality industry is a plus, but not required.