Hospitality Operations Manager
3 days ago
At JEN by Shangri-La, we're passionate about delivering exceptional guest experiences. As a Guest Services Manager, you'll be responsible for leading our team to ensure seamless customer satisfaction.
This is a full-time on-site role located in Georgetown, Penang. You'll supervise staff, manage communication with guests, and handle receptionist duties with poise and professionalism.
To excel in this role, you'll need:
- Strong supervisory skills to motivate and guide your team
- Exceptional customer service and communication skills to build lasting relationships
- Experience in managing receptionist duties and ensuring a smooth guest experience
- Strong organizational and multitasking abilities to juggle multiple tasks simultaneously
- The ability to work well under pressure in a fast-paced environment
- Previous experience in a hospitality or service industry role, preferably in a leadership capacity
- Excellent interpersonal skills and a positive attitude to thrive in a dynamic team
- Fluency in multiple languages is highly valued
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