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Front Office Operations Manager

1 week ago

Penang, Malaysia JEN by Shangri-La Full time
Company Overview
JEN by Shangri-La is a hospitality brand that champions the culture, conversations, and communities driving Asia today. With roots across Asia's gateway cities, JEN reflects the dynamism establishing Asia as a global force.

Job Description
This mid-senior level role as a Guest Services Manager in Georgetown, Penang, involves supervising staff, ensuring customer satisfaction, and providing excellent service. The ideal candidate will have strong organizational skills and be able to multitask effectively in a fast-paced environment.

Required Skills and Qualifications
To succeed in this role, you should possess:
  • Supervisory skills and customer satisfaction expertise
  • Excellent communication and interpersonal skills
  • Previous experience in a hospitality or service industry role
  • Strong organizational and time management abilities
  • Able to work well under pressure