Doo Group Customer Advocate

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Doo Group Full time

About Doo Group

We're a global leader in financial services, driving innovation and growth across multiple markets. Our diverse portfolio of businesses includes Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing. By leveraging our expertise and resources, we empower clients to achieve their financial goals and build a better future.

We're committed to fostering a culture of collaboration, creativity, and continuous learning. As we expand globally, we're looking for talented professionals who share our passion and values. Join us as we shape the future of finance and create lasting value for our clients.

Job Responsibilities:

  • Provide top-notch customer support through various channels.
  • Work closely with sales teams to resolve complex account issues.
  • Conduct thorough analysis of client needs and coordinate with relevant teams to deliver effective solutions.
  • Develop and implement Standard Operating Procedures (SOPs) to enhance efficiency and quality.
  • Maintain accurate records and ensure compliance with company policies.

Key Qualifications:

  • Bachelor's degree in a relevant field.
  • Excellent communication and problem-solving skills.
  • Proficiency in Microsoft Office and relevant software applications.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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