Support Executive
3 days ago
Doo Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Support Executive (Fresh Graduate)Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together
Looking for a New Challenge? Join Us as We Expand Globally
As we continue our global business expansion, we're on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.
What you'll be working on:
- Answer customers' calls, emails and chats regarding inquiries, complaints and problem solving, provide high-quality services that exceed guest expectations, and perform real-time upgrades.
- Propose effective solutions to customer complaints and communicate and negotiate with customers on the phone/onsite.
- If necessary, formulate relevant settlement agreement plans.
- Accurately record information about each complaint, including customer information, detailed nature of the complaint, and resolution process.
- Carefully research customer needs and concerns and present them concentrically while maximizing opportunities to build strong relationships with customers.
- Collaborate with cross-functional teams, including compliance, risk management, and technology, to ensure adherence to regulatory requirements and continuously improve customer support processes.
What we're looking for:
- Bachelor's Degree or above.
- Experience in customer service, support or related field in the financial industry.
- Experience handling customer complaints.
- Excellent oral and written communication skills.
- Exceptional problem-solving skills and demonstrate an advanced critical thinking ability to handle complex customer inquiries with professionalism and poise.
- Ability to empathize with customers and handle complaints with patience and understanding.
- Proven experience working in the fintech/ecommerce/bank industry, with deep knowledge of financial products, services, and regulations.
- Willing to work on rotational shift.
What we offer/What's in it for you:
- Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.
- We value your wellbeing - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.
- We appreciate your contributions with a 13th-month salary and performance bonus.
- We reward our best employees with quarterly employee recognition awards in USD.
- Feeling drowsy after lunch? Take advantage of our smart pantry access and Monthly tea break/lucky draw.
Life as DOOers
At Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOOer, you'll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.
Unlock your potential with Doo Group. Apply now and step into a role where your impact is celebrated
Discover your potential with Doo Group.
Apply now and be part of our success story
Seniority level- Entry level
- Full-time
- Customer Service, Finance, and Other
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