Customer Support Associate

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Doo Group Full time

Doo Group is a leading global financial services group with FinTech at its core. We have 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing.

Job Overview

We are seeking a highly motivated and talented individual to join our team as a Support Executive. The successful candidate will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Answer customers' calls, emails, and chats regarding inquiries, complaints, and problem-solving.
  • Provide high-quality services that exceed guest expectations and perform real-time upgrades.
  • Propose effective solutions to customer complaints and communicate and negotiate with customers on the phone/onsite.
  • Accurately record information about each complaint, including customer information, detailed nature of the complaint, and resolution process.
  • Carefully research customer needs and concerns and present them concentrically while maximizing opportunities to build strong relationships with customers.
  • Collaborate with cross-functional teams, including compliance, risk management, and technology, to ensure adherence to regulatory requirements and continuously improve customer support processes.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Persol Apac Business Support Services Sdn Bhd Full time

    We are seeking an experienced Support Services Associate to join our team at Persol Apac Business Support Services Sdn Bhd in the Federal Territory of Kuala Lumpur, Malaysia.Responsibilities:Core Responsibilities:Oversee daily operation support/administration activities to ensure efficient execution of business operations by meeting quality and customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Support Associate to join our team at Touch 'n Go Group. As a key member of our Commercial Operations team, you will be responsible for providing exceptional customer service to our merchants while meeting specific quality expectations.Key Responsibilities:Respond to incoming merchant...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full time

    Job ResponsibilitiesAs a Business Growth Associate, you will be responsible for sourcing leads from diverse channels, including online and offline platforms, referrals, personal contacts, and affiliations. You will also be required to deliver persuasive presentations to showcase tailored products and solutions to potential customers.


  • Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    About HSBCHSBC is one of the largest banking and financial services organizations in the world, serving over 40 million customers across 80 countries. Our Equities business provides a wide range of products and services, including advisory, financing, prime services, research and analysis, securities services, trading and sales, and transaction banking.The...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Job Overview:We are seeking a highly skilled Customer Service Associate to join our Bybit team. As a key member of our support team, you will be responsible for providing top-notch customer service and ensuring seamless customer experiences.Main Responsibilities:Responding to customer inquiries related to cryptocurrency events and transactions.Documenting...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Averis Sdn. Bhd Full time

    Sales Administration RoleWe are looking for a Commercial Support Associate to join our sales administration team in ensuring the smooth operation of sales processes, including order processing, invoicing, and sales reporting.Main ResponsibilitiesProcess sales and invoices accurately and efficiently to meet deadlines.Maintain current customer records, track...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bureau Veritas Full time

    Bureau Veritas JobThis Business Support Associate role provides administrative support to the finance team, focusing on accounts payable and bank reconciliation processes. If you are organized and detail-oriented, with excellent communication skills, we welcome your application.Key Responsibilities:Support the processing of supplier/intercompany invoices,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Bybit Job DescriptionWe are Bybit, a leading global cryptocurrency exchange established in 2018. Our mission is to provide a professional, smart, and intuitive trading experience.Key Responsibilities:Assist clients with inquiries via live chat or email, ensuring an excellent customer service experience.Be well-equipped with our platform/product, including...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time

    At Zeal Holdings Limited, we are seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer support department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeding their expectations.The ideal candidate will possess excellent communication skills, both...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ACCA Careers Full time

    Job SummaryJoin ACCA Careers as a Tax Associate and contribute to the success of our tax department.The ideal candidate will have a strong background in accounting or equivalent field, with excellent communication and interpersonal skills.Key ResponsibilitiesAssist and support tax consultants and professionals in handling taxation matters;Liaise with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Persol Apac Business Support Services Sdn Bhd Full time

    We are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Persol Apac Business Support Services Sdn Bhd in the Federal Territory of Kuala Lumpur, Malaysia.Responsibilities:Core Responsibilities:Oversee daily operation support/administration activities to ensure seamless execution of business operations by meeting...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ensign InfoSecurity Full time

    Career OpportunityWe are seeking a Customer Engagement and Support Manager to join our team at Ensign InfoSecurity. This role involves supporting focus accounts by managing service requests, working closely with internal teams, and maintaining strong relationships with clients.The successful candidate will be responsible for managing service requests from...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TP Full time

    TP Federal Territory of Kuala Lumpur, MalaysiaJoin or sign in to find your next jobJoin to apply for the Creator Support Specialist - Gaming role at TPWho are we?TP is a global digital business services company. With more than 410,000 inspired and passionate people speaking more than 300 languages across 170 countries, we provide a comprehensive, AI-powered...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    Job Title: Risk Management AssociateWe are seeking a highly skilled Risk Management Associate to join our team. In this role, you will be responsible for ensuring the Bank's compliance with anti-money laundering regulations and other relevant laws.As a Risk Management Associate, you will provide compliance support and coordination/leadership in various...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hytechc Full time

    Hytech Federal Territory of Kuala Lumpur, MalaysiaRisk and Customer Support SpecialistIn this role, you will take on both risk management and technical support responsibilities, analyzing and managing risks in online payments, trading, and promotional activities while providing account opening support and 24/7 technical assistance to various internal...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    Role OverviewSG Support seeks a mid-senior level marketing professional to drive campaign execution and brand management.This role involves planning, executing, and monitoring marketing campaigns across offline and digital channels, as well as analyzing industry trends, competitors, and customer data to optimize marketing strategies.

  • Customer Support

    5 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia PST Full time

    PST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.Responsibilities: • Customer Care: Creating tickets and resolving customer cases. • Customer Communication: Delivering comprehensive, seamless customer support from...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Public Mutual Berhad Full time

    We are seeking an Associate Customer Service Professional to join our team at Public Mutual Berhad. In this role, you will be responsible for handling Unit Trust Consultants' (UTCs') enquiries and providing prompt resolution.The ideal candidate will have a degree or diploma with 1 year of working experience in a Call Centre or Customer Service environment,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TNS Inc. Full time

    Company OverviewTNS Inc. is a leading provider of technology solutions for the payment industry.About the JobWe are seeking a highly motivated and customer-focused Helpdesk Support Specialist to join our team.The successful candidate will be part of a dynamic support team providing first line support across our product portfolios, including TNS Accept,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre SB Full time

    About the Team:The BASF Asia-Pacific Service Centre S/B is a leading provider of shared services and business process outsourcing solutions to the chemical industry.Role Description:The Associate Analyst will provide Accounts Payable transaction processing support to deliver services to BASF Asia-Pacific customers. This role involves processing and...