IT Service Delivery Expert
5 days ago
Xsolla is committed to delivering exceptional customer experiences through efficient and effective incident management. As a key member of our Infrastructure team, you will play a vital role in achieving this goal.
Key Responsibilities- Develop and implement incident management processes that meet the highest standards of quality and efficiency.
- Collaborate with cross-functional teams to identify and resolve complex issues.
- Analyze data to identify trends and areas for improvement, and develop recommendations for process enhancements.
- Ensure compliance with relevant regulatory requirements and industry standards.
- Stay up-to-date with the latest industry trends and best practices.
- Proven experience in incident management or a related field.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Solid understanding of IT service management principles and practices.
- Familiarity with Atlassian tools (e.g., Jira, Confluence) is a plus.
- Convenient Work Tools: Latest Mac workplaces + additional hardware to make you more effective at work.
- Professional Growth: Free training and participation in specialized conferences.
- More Perks: Health insurance (Medical, dental and optical) - Employee and dependents.
- Flexible Hours: Organize your day according to your needs and sprint & teamwork demands.
- No Dress Code.
- Comfortable and new office environment.
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