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Customer Experience Director

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Luxasia Group Full time
Luxury Boutique Manager

The Luxury Boutique Manager is responsible for leading the sales team and executing marketing activities to drive business growth.

This role requires a strategic thinker who can develop and implement effective sales strategies to drive business growth.

  • Implement sales strategies to drive business growth.
  • Collaborate with the marketing team to execute monthly marketing activities.
  • Ensure visual merchandising displays meet company standards.
  • Oversee sales reporting, including FA KPIs, competitor analysis, and customer service metrics.
  • Maintain a well-executed FA image, grooming, retail service, and customer service culture.
  • Handle customer complaints and resolve issues promptly.
  • Communicate effectively with FA staff on company requirements.
  • Train and develop FA sales capabilities and customer service levels.
  • Manage inventory, including ordering and returns.
  • Execute stock takes and ensure accuracy.
  • Operate POS systems and handle cashiering duties.
  • Maintain a safe and clean boutique environment.
Requirements
  • 5 years of experience in Retail Operations, Sales & People Management.
  • SPM Holder.
  • Fluent English communication skills (spoken and written).
  • Sales driven, strong people management skills.