Call Centre Executive

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

About the Role:

This Telephone Servicing Professional will play a vital part in providing an efficient and high-quality telephone servicing facility to customers. As part of the team, you will be responsible for achieving Service Level Agreements (SLAs) and maintaining cost-effective management.

Your key performance indicators will include financial management, customer satisfaction, operational performance, and employee engagement. To succeed in this role, you must be enthusiastic, self-motivated, and able to work in a fast-paced customer-focused environment.

Key Responsibilities:

  • Deliver exceptional customer service via telephone
  • Manage customer expectations and display ownership of customer requests
  • Liaise with relevant departments to resolve issues
  • Keep up-to-date on new or enhanced products/services
  • Support Team Leader and Managers in reviewing processes and identifying service gaps

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