Relationship Building Executive

6 days ago


Shah Alam, Selangor, Malaysia Gas Malaysia Berhad Full time
Job Details

This Senior Executive role is responsible for leading our Customer Relationship Management efforts and driving business growth through effective customer engagement strategies.

The ideal candidate will have a proven track record of success in customer-facing roles and be able to develop and implement effective customer engagement strategies.

  • About the Position:
  • Lead the development and implementation of a comprehensive customer relationship management strategy to drive business growth.
  • Build and maintain strong relationships with customers to understand their needs and preferences.
  • Coordinate and organize customer appreciation events to strengthen our bond with customers and stakeholders.
  • Develop and plan communication materials and distribution schedules for emails, letters, and other correspondence.
  • Liaise with relevant authorities and service providers to ensure the implementation of our CRM strategy and plans.
  • Monitor operating costs and improve event coordination targets to ensure meeting targets.
  • Address customer issues and problems quickly and liaise with various key departments to ensure all issues are resolved.

Requirements:

  • Experience in the FMCG industry.
  • Masters or degree in International Business or Mass Communications or equivalent.
  • At least 5-7 years' experience in event planning or communication or corporate affairs.
  • Familiarity with software for creative design and communications.
  • Commitment to ethical conduct and leadership skills to provide business operational excellence.
  • Knowledge in customer relationship management, public relations, and communication.
  • Excellent decision-making skills and good judgment.
  • Good command of oral and written English.
  • Proficient with computer application software (MS Office, dbase, etc.).


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