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Helpdesk Specialist

1 month ago

Johor Bahru, Johor, Malaysia Upright Talent Full time
About the Role

Your primary responsibility will be to provide exceptional customer service by resolving customer issues in a timely and professional manner.

Key Responsibilities:

  • Provide first-level contact and resolve customer queries
  • Diagnose and resolve software issues
  • Elevate unresolved queries to the next level of support
  • Guide customers through the problem-solving process
  • Ensure prompt follow-up on customer inquiries
  • Ensure accurate recording, documentation, and closure
What We Offer

We provide a comprehensive benefits package, including a competitive remuneration package up to RM 4k, structured career progression, international exposure, and training opportunities.

Additionally, we offer a flexible work-life balance with 5 working days and a willingness to work in Setia Indah area.

Ideal Candidate

We are seeking candidates with experience in customer or helpdesk support, as well as a willingness to engage with customers. Fresh graduates are also encouraged to apply.