Helpdesk Specialist

3 weeks ago

Johor Bahru, Johor, Malaysia Upright Talent Full time

Your Roles:

  • Provide first-level contact and resolve customer issues, ensuring timely and effective resolution.
  • Diagnose and resolve software issues, utilizing technical expertise to troubleshoot and resolve complex problems.
  • Elevate unresolved queries to the next level of support, maintaining a seamless customer experience.
  • Guide customers through the problem-solving process, fostering a collaborative and supportive environment.
  • Ensure customer inquiries are followed up promptly, guaranteeing a high level of customer satisfaction.
  • Document and close customer interactions, maintaining accurate and up-to-date records.

All You Need to Know:

  • Competitive remuneration package up to RM 4,000.
  • Comprehensive benefits, including allowance and bonus.
  • Structured career progression opportunities.
  • International exposure and experience.
  • Ongoing training and development programs.
  • Enjoy a healthy work-life balance with 5 working days.
  • Located in the Setia Indah area.

Ideal Candidates:

  • This role is suitable for candidates with experience in customer or helpdesk support, as well as fresh graduates looking to develop their skills and expertise.

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