Process Improvement Lead

2 days ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Job Description

In this role, you will lead and manage a QA team to introduce and manage initiatives related to quality assurance audits. You will drive audit automation and efficiency, as well as effective client and program level engagements. Collaboration with Training using data analysis to identify areas of opportunities to introduce training or coaching to further improve quality in operations is also a key aspect of this role.

Main Responsibilities:
  • Setting and driving the Quality strategy within the programs in KL/PJ site and in accordance with the Teleperformance BEST QA standard.
  • Continuous improvement within the programs supported.
  • Cross-functional collaboration to drive ops quality improvement and achieve business goals.
  • Use of Lean Six Sigma in projects to completion and quantification of impact.


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