Senior CX Team Lead

5 days ago


Johor Bahru, Johor, Malaysia Castlery Full time

About the Role

This is an exciting opportunity for a seasoned customer experience professional to join Castlery's senior management team. The successful candidate will have a proven track record in leading large-scale customer experience teams, with a focus on delivering exceptional service standards and driving business growth.

Responsibilities

  • Developing and implementing customer experience strategies to drive business growth and customer satisfaction.
  • Leading a team of customer experience professionals to achieve exceptional service standards.
  • Collaborating with cross-functional teams to ensure seamless integration of customer experience initiatives.
  • Maintaining a deep understanding of customer needs and preferences to inform business decisions.


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