Customer Experience Management Specialist

4 days ago


Johor Bahru, Johor, Malaysia Castlery Full time

Key Responsibilities

The Senior Customer Experience Manager will be responsible for:

  • Developing and implementing strategies to improve customer satisfaction and loyalty.
  • Leading a team of customer experience professionals to achieve exceptional service standards.
  • Maintaining a deep understanding of customer needs and preferences to inform business decisions.
  • Fostering a culture of transparency, open communication, and continuous improvement within the CX team.
  • Collaborating with cross-functional teams to ensure seamless integration of customer experience initiatives.

What We Offer

We provide a supportive and flexible work environment that enables our people to thrive and grow professionally. Our comprehensive training programs help employees develop the skills and knowledge needed to excel in their roles. We value employee growth and well-being, ensuring a positive and engaging work environment.



  • Johor Bahru, Johor, Malaysia AFFIN Group Full time

    AFFIN Group is a leading financial services provider dedicated to making banking better and easier. We are committed to innovation, excellence, and customer satisfaction.About UsWe offer a range of exciting career opportunities for experienced professionals who are passionate about delivering exceptional customer service and driving business growth.Job...


  • Johor Bahru, Johor, Malaysia Cycle & Carriage Bintang Berhad Full time

    Job OverviewWe are looking for a highly motivated Customer Satisfaction Specialist to join our team. As a key member of our customer-facing team, you will be responsible for resolving customer complaints and escalating issues when necessary.Responsibilities:Respond to customer inquiries and resolve complaints in a timely manner.Escalate complex issues to...


  • Johor Bahru, Johor, Malaysia Castlery Full time

    Job DescriptionAs a Senior Customer Experience Manager at Castlery, you will play a pivotal role in overseeing and managing the overall operations of our customer experience (CX) team. This involves ensuring that both our in-house and outsourced teams are aligned to company goals by delivering exceptional service standards, meeting and exceeding customer...


  • Johor Bahru, Johor, Malaysia Castlery Full time

    Castlery is a rapidly growing, vertically integrated furniture brand founded in 2013, with headquarters in Singapore and offices across the United States, Australia, China, and Malaysia. We believe that the key to growth lies in a customer-centric approach, making the delivery of a world-class customer experience one of our core strategic priorities.As the...


  • Johor Bahru, Johor, Malaysia Castlery Full time

    Senior Customer Experience ManagerCastlery is a rapidly growing, vertically integrated furniture brand founded in 2013, with headquarters in Singapore and offices across the United States, Australia, China, and Malaysia. We believe that the key to growth lies in a customer-centric approach, making the delivery of a world-class customer experience one of our...


  • Johor Bahru, Johor, Malaysia Castlery Full time

    As a Senior Manager, CX Operations at Castlery, you will play a pivotal role in overseeing and managing the overall operations of our customer experience (CX) team. You will be responsible for ensuring that both our in-house and outsourced teams are aligned to company goals by delivering exceptional service standards, meeting and exceeding customer...


  • Johor Bahru, Johor, Malaysia User Experience Researchers Pte Ltd (Singapore) Full time

    At User Experience Researchers Pte Ltd, we are seeking a skilled Software Development Specialist to join our team. As a key member of our engineering group, you will be responsible for developing and maintaining front-end applications using React, building and optimizing back-end services with Java and MSSQL, and designing and implementing RESTful APIs and...


  • Johor Bahru, Johor, Malaysia Castlery Full time

    **Castlery - The Future of Home Furnishings**We are a rapidly growing, vertically integrated furniture brand founded in 2013, with headquarters in Singapore and offices across the United States, Australia, China, and Malaysia. Our mission is to deliver exceptional customer experiences through innovative products and services.As a Senior Manager, CX...


  • Johor Bahru, Johor, Malaysia Eggette Lab Full time

    Eggette Lab is hiring a Food Service Operations Specialist to join our team. As an Outlet Service Crew member, you will be responsible for delivering excellent customer service and ensuring smooth operations within the store.Responsibilities:Customer Relations:1. Greet customers warmly and assist them in placing their orders, providing exceptional service to...


  • Johor Bahru, Johor, Malaysia IKEA Full time

    Lead Your Team to Success:As a Sales Team Leader at IKEA, you will be responsible for leading a team of sales associates in achieving sales targets and providing outstanding customer service. You will work closely with the store manager and other colleagues to ensure seamless execution of sales initiatives and continuous improvement of the customer...


  • Johor Bahru, Johor, Malaysia Alpha dental specialist centre Full time

    We are a newly established dental specialist centre in southern Malaysia.Our team is dedicated to providing exceptional patient care and services.This is a full-time on-site role for a Treatment Coordinator at Alpha Dental Specialist Centre, located in Johor Bahru, Malaysia.The Treatment Coordinator will be responsible for treatment coordination with...


  • Johor Bahru, Johor, Malaysia IKEA Full time

    **About Us**IKEA is a Swedish-based home furnishings company operating in Singapore, Malaysia, and Thailand. Our mission is to create a better everyday life for the many people by offering affordable, well-designed, and functional home furnishing products.We prioritize sustainability, driving social initiatives that benefit children, women, and the...

  • Medical Support Staff

    9 hours ago


    Johor Bahru, Johor, Malaysia Alpha dental specialist centre Full time

    We are a dynamic and growing dental specialist centre based in southern Malaysia.We are looking for a skilled and experienced individual to join our team as a Treatment Coordinator.The Treatment Coordinator will play a crucial role in coordinating patient appointments, managing customer relationships, and facilitating dental care services.To succeed in this...

  • Treatment Coordinator

    10 hours ago


    Johor Bahru, Johor, Malaysia Alpha dental specialist centre Full time

    Company DescriptionWe are a newly established dental specialist centre based in southern Malaysia, Johor Bahru.Role DescriptionThis is a full-time on-site role for a Treatment Coordinator at Alpha Dental Specialist Centre located in Johor Bahru, Malaysia. The Treatment Coordinator will be responsible for treatment coordination with patients, customer...


  • Johor Bahru, Johor, Malaysia IKEA Full time

    About IKEAWe are a global home furnishings retailer with a commitment to innovation, quality, and customer satisfaction. Our products range from modern furniture to home decor items, and we strive to provide affordable and stylish solutions for customers worldwide. We are dedicated to creating a positive work environment that fosters collaboration,...


  • Johor Bahru, Johor, Malaysia Ikano Bank Part time

    About UsWe are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.Our goal is to create a better everyday life for the many people. We achieve this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.Job...


  • Johor Bahru, Johor, Malaysia PerkinElmer Full time

    PerkinElmer is a global company with a presence in multiple countries. We are seeking a skilled Trade and Compliance Specialist to join our team in Johor.About the JobThe Trade and Compliance Specialist will be responsible for ensuring compliance with Malaysian customs regulations, international trade laws, and PerkinElmer's global trade policies.This role...


  • Johor Bahru, Johor, Malaysia Cycle & Carriage Malaysia Full time

    At Cycle & Carriage Malaysia, we are seeking an enthusiastic and customer-focused individual to join our team as a Customer Engagement Specialist.The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.Meet and greet customers with a warm...


  • Johor Bahru, Johor, Malaysia Jade Commercial Services Full time

    About Jade Commercial Services:We are a dynamic company providing unique retail experiences through our craft workshops and games cafe.Our Store Team:Provide exceptional customer service and supportParticipate in ongoing training and development programsContribute to creating a positive and inclusive work environmentJob Requirements:Strong communication and...


  • Johor Bahru, Johor, Malaysia User Experience Researchers Pte Ltd Full time

    Job SummaryWe are looking for a skilled Digital Marketing Manager to join our team. The successful candidate will have a strong background in digital marketing, with experience in SEO, SEM, email marketing, social media marketing, and content marketing.They will be responsible for developing and executing comprehensive digital marketing strategies to drive...