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Customer Experience Associate

2 weeks ago

Johor Bahru, Johor, Malaysia Ikano Bank Part time
About Us

We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

Our goal is to create a better everyday life for the many people. We achieve this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

Job Description

To provide a positive and joyful shopping experience for all IKEA visitors and customers by practising fast, efficient and easy buying customer relations' processes.

  1. Follow and adhere to cash handling procedures to ensure the security of money handling.
  2. Contribute to the check-out action plan and take ownership for my part in its delivery.
  3. Manage the fulfillment of customers' online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA's SLA.
Key Responsibilities
  • Tally articles and orders from the Merchandise Pick-Up ("MPU") section.
  • Create an Add-On sales order for customers who want to purchase delivery/ assembly/other services after checking out.
  • Print and stick sticker labels onto all articles to be delivered correctly.
  • Shrink wrap articles into individual groups and sort it by Transport Service Provider ("TSP").
  • Ensure timely daily handover to respective TSP and Home Delivery "HD" clears orders to be delivered, to prepare space for new delivery.