Customer Experience Strategist

7 days ago


Johor Bahru, Johor, Malaysia Deloitte PLT Full time

At Deloitte, we believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future.

We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

As a member of our team, you will be working closely with colleagues from various backgrounds and industries to deliver innovative solutions and drive business growth.

**Your Key Tasks:**

  • Conduct research and analysis to identify opportunities for business growth and improvement.
  • Develop and implement strategies to drive business outcomes and improve customer experiences.
  • Collaborate with cross-functional teams to deliver projects and meet client expectations.

**Requirements:

  • Tertiary qualification in a relevant business, economics, design or human psychology discipline.
  • Ideally at least 4 years of strategy experience
  • Proven experience with business analysis, research, business/user/customer requirements
  • Have a blend of both strategic and creative skills, articulating a point of view in both verbal and written form.

  • Sales Strategist

    1 day ago


    Johor Bahru, Johor, Malaysia APEQ Process Sdn. Bhd Full time

    Job DescriptionWe are seeking a Sales Strategist to join our team, responsible for engaging new customers and maintaining services to existing ones.


  • Johor Bahru, Johor, Malaysia Nala Groups Full time

    E-commerce Strategist Job DescriptionNala Groups is seeking an E-commerce Strategist to join our team and develop innovative e-commerce strategies that drive sales and customer engagement.Key Responsibilities• Develop and execute comprehensive e-commerce strategies to enhance online shopping experiences.• Collaborate with cross-functional teams to design...


  • Johor Bahru, Johor, Malaysia Syspex Mechatronic (M) Sdn Bhd Full time

    Company OverviewSyspex Mechatronic (M) Sdn Bhd is a leader in packaging distribution, spanning 11 regional offices across Southeast Asia since 1992. We innovate to tackle industry challenges, ensuring value for partners and making a positive impact.Job DescriptionWe are seeking an experienced Sales Growth Strategist to join our dynamic team. As a Sales...


  • Johor Bahru, Johor, Malaysia eLearningMinds Full time

    Sales Performance Strategist - Drive Sales Growth and Client Engagement in the Southern RegionAbout the RoleThis is an exciting opportunity to join the eLearningMinds team as a Sales Performance Strategist in the Southern Region. You will be responsible for driving sales growth, developing and maintaining client relationships, and delivering tailored...


  • Johor Bahru, Johor, Malaysia Celestica Full time

    About the RoleWe are looking for a highly motivated Procurement Strategist to join our team. As a key member of our procurement organization, you will be responsible for developing and implementing strategic sourcing plans to drive business growth and profitability.The ideal candidate will have a strong background in commodity management, with expertise in...


  • Johor Bahru, Johor, Malaysia Ninja Van Full time

    Ninja Van is a technology company that revolutionises the logistics industry with innovative software and operational concepts. Our mission is to provide seamless delivery services for businesses across Southeast Asia.As a Sales Growth Strategist, you will be responsible for developing and implementing sales strategies to drive business growth, managing...


  • Johor Bahru, Johor, Malaysia Johor Plantations Group Berhad Full time

    Job DescriptionThe role of Procurement Strategist at Johor Plantations Group Berhad is to develop and implement category strategies, sourcing plans, and framework agreements for Direct and Indirect procurement categories.This involves conducting market research, analyzing trends, and establishing supplier profiling to enhance sourcing strategies....

  • IT Strategist

    1 week ago


    Johor Bahru, Johor, Malaysia YPJ Holdings Sdn. Bhd. Full time

    We are seeking a highly skilled IT Strategist to join our team at YPJ Holdings Sdn. Bhd.Job Description:Develop and implement digital transformation strategies to enhance company efficiency, ensuring seamless integration with existing systems.Collaborate with contractors, suppliers, and stakeholders to execute ICT strategies within allocated...


  • Johor Bahru, Johor, Malaysia STELLAR CORPORATE PLT Full time

    Job Description:A+ Health is seeking a talented Digital Content Strategist to create engaging content that drives brand awareness and increases audience engagement. As a key member of the marketing team, you will develop and execute social media content across various platforms, including Instagram, Facebook, TikTok, and LinkedIn.Main Responsibilities:*...


  • Johor Bahru, Johor, Malaysia YPJ Holdings Sdn. Bhd. Full time

    About the RoleThe Business Development Strategist will be responsible for identifying and pursuing new business opportunities, collaborations, and markets to expand the company's reach and revenue streams. This role involves developing and implementing business development plans and joint venture proposals, building and maintaining relationships with key...


  • Johor Bahru, Johor, Malaysia Elite Elevators - Malaysia Full time

    At Elite Elevators - Malaysia, we are seeking a highly skilled Business Growth Strategist to join our team. This role involves developing and executing strategic business plans to increase revenue, market share, and customer satisfaction.The ideal candidate will have a proven track record in sales, excellent communication skills, and a deep understanding of...

  • Customer Experience

    2 weeks ago


    Johor Bahru, Johor, Malaysia Castlery Pte Ltd Full time

    At Castlery, we're seeking an experienced trainer with a passion for empowering individuals through impactful and engaging training programs.In this role, you'll collaborate closely with the Customer Experience Manager and CX Shared Services Team to design and deliver training that enhances service performance and elevates customer satisfaction.Your key...

  • Customer Experience

    1 week ago


    Johor Bahru, Johor, Malaysia Castlery Full time

    At Castlery, we're seeking an experienced trainer with a passion for empowering individuals through impactful and engaging training programs.In this role, you'll collaborate closely with the Customer Experience Manager and CX Shared Services Team to design and deliver training that enhances service performance and elevates customer satisfaction.Your key...


  • Johor Bahru, Johor, Malaysia Mudah Full time

    Mudah is looking for a Client Success Strategist to join our team. In this role, you will be responsible for managing and nurturing relationships with our clients, ensuring their needs are met and they receive the highest level of service.Key Responsibilities:Client Relationship Management: Build and maintain strong client relationships, serving as the main...


  • Johor Bahru, Johor, Malaysia Cognex Corporation Full time

    About The JobCognex Corporation is seeking an experienced sales professional to join our team as an Account Growth Strategist in Vision Solutions. In this role, you will be responsible for driving the sales of our Vision Solutions within a defined territory and/or set of end users, partners, and OEMs.Your primary focus will be on vision opportunities while...

  • Content Strategist

    3 days ago


    Johor Bahru, Johor, Malaysia Egen Event Sdn. Bhd. Full time

    Job OverviewWe are seeking a skilled Content Strategist to develop and manage engaging content that aligns with our brand and marketing goals. The ideal candidate will have a strong background in content strategy, writing, and analytics.Key Responsibilities:Develop and execute content strategies to support marketing initiatives,Create and maintain content...


  • Johor Bahru, Johor, Malaysia Castlery Full time

    Job DescriptionAbout the Role:We are seeking a Senior Customer Experience Manager to join our team at Castlery. As a Senior Manager, CX Operations, you will play a pivotal role in overseeing and managing the overall operations of our customer experience (CX) team.About the Team:The CX team is responsible for delivering exceptional service standards, meeting...


  • Johor Bahru, Johor, Malaysia Ranpak Full time

    Role OverviewWe are seeking a Materials Sourcing Strategist to join our team at Ranpak. This individual will be responsible for sourcing raw materials, industrial parts, and services while optimizing costs and improving supplier relationships.Main ResponsibilitiesSourcing and Procurement: Identify and qualify potential suppliers, negotiate contracts, and...


  • Johor Bahru, Johor, Malaysia Alam Height Full time

    Job Description:We are seeking a highly skilled Digital Marketing Strategist to join our team at Alam Height. As a key member of our marketing department, you will be responsible for developing and implementing comprehensive digital marketing strategies to achieve our company objectives.Main Responsibilities:Monitor and analyze campaign performance metrics,...


  • Johor Bahru, Johor, Malaysia AFFIN Group Full time

    About AFFIN GroupWe continuously innovate to transform our financial services landscape - making banking better and easier. Our commitment to great work inspires us to make a difference.Job OpportunitiesPersonal Financial ConsultantAchieve PFC ASB Financing, Smart Money, Education Financing, Personal Financing, ASNB Variables, Bancassurance & Banca Takaful,...