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Account Resolution Expert

1 week ago

Petaling Jaya, Selangor, Malaysia Kimberly Clark Full time

About the Role

This is an exciting opportunity to join our team as a Customer Care Analyst, supporting the delivery of exceptional customer experiences and driving business growth. As a key member of our customer service team, you'll be responsible for managing customer orders, resolving issues, and improving processes. Your expertise in data entry, customer service, and problem-solving will make you an invaluable asset to our team.

Key Responsibilities:

  1. Manage and process customer orders accurately within 24 hours of receiving or cut off periods.

  2. Provide phone support for order management-related enquiries and provide email responses to internal and external customers.

  3. Act as a liaison between Sales, Supply Chain, and Accounts Receivable teams to resolve order management issues.

  4. Support the development of a culture of continuous improvement by implementing Lean concepts, tools, and methodologies.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.

  • A competitive compensation package with benefits.

  • The chance to work with a global leader in consumer goods.

  • Access to training and development programs to help you succeed in your role.