E-Commerce Platform Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Pentavite Malaysia Sdn Bhd Full time
Job Summary
We are seeking a highly organized and proactive E-Commerce Operator to oversee the day-to-day operations of our online store. The ideal candidate will have excellent coordination and problem-solving skills, with experience in managing e-commerce platforms such as Shopee and Lazada.

Main Responsibilities:
  • Product Listings & Platform Management
Create and manage product listings across various e-commerce platforms to ensure accurate and up-to-date information. This includes optimizing listings and promotional campaigns, monitoring inventory levels, and coordinating with the warehouse team for stock replenishment.

  • Platform Operations & Order Processing
Oversee the smooth execution of transactions on e-commerce platforms, monitoring sales performance and suggesting improvements to boost revenue. Troubleshoot and resolve any platform or order-related issues that may arise.

  • Warehouse Coordination & Logistics
Liaise with warehouse teams to ensure timely order fulfillment and coordinate with logistics partners for on-time delivery. Handle any warehouse or shipping-related issues promptly and efficiently.

  • Customer Service & Support
Provide exceptional customer service by responding to inquiries via chat, email, and phone. Handle complaints, process refunds, and manage after-sales service to ensure a positive customer experience.

Requirements:
  • Degree in Marketing, Business Administration, or a related field.
  • Experience in managing e-commerce platforms.
  • Familiarity with online marketing, product listings, and sales analytics.
  • Strong coordination and problem-solving skills.
  • Excellent communication skills in English, Mandarin, Cantonese, and Malay.


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