Client Relations Manager

23 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Pelago Full time
Role Summary:
We are seeking an experienced Customer Service Representative to join our growing team at Pelago. As a key member of our Community Operations Team, you will be responsible for delivering exceptional customer experiences through multiple channels, including email, live chat, phone, and social media.
You will work closely with internal teams to resolve customer issues and improve overall customer experience, while also developing strong relationships with customers and providers to drive business growth.
Responsibilities:
  • Provide outstanding customer service through multiple channels.
  • Collaborate with internal teams to resolve customer issues.
  • Develop strong relationships with customers and providers.
  • Provide accurate and up-to-date product information on our website.
Requirements:
  • Minimum 2 years of experience in customer-facing roles, preferably in the e-commerce or contact centre industry.
  • Proficient in English, with excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills, with ability to work under pressure.
  • Excellent teamwork and time management skills, with ability to prioritize tasks effectively.


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