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Client Relations Director

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time
Job Function

The Senior Client Service Account Manager is responsible for leading a team of account managers, fostering a culture of exceptional client service and driving business growth through strategic partnership development.

Responsibilities:
  • Oversee day-to-day operations, setting clear goals and objectives for the account management team.
  • Develop and implement effective client servicing plans, aligned with business objectives and industry best practices.
  • Lead by example, demonstrating a commitment to service excellence and continuous improvement.
  • Evaluate team performance, providing constructive feedback and coaching to ensure exceptional client satisfaction.