Client Experience Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Axi Full time

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions.

Your Edge Assignment

This role is part of our Retail Services division, focused on driving growth in assigned markets by acquiring new clients and retaining existing ones. Key responsibilities include:

  • Responsible for conversion performance.
  • Responsible for end-to-end client's conversion experience to increase NTC conversion rate.
  • Proactively touching all leads as early as possible and improving engagement rate.
  • Delivering high-quality conversion that organically extends to 2nd deposit and quality trading.
  • Handling client complaints in accordance with established internal policies.
About Us

We are committed to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued. We make employment-related decisions based on merit and without bias, ensuring equal opportunities for everyone.



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