Customer Success Lead

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia respond Full time
About the Company

We are a Business Messaging platform that harmonizes customer communication across instant messaging, web chat, and email. Our team has achieved excellence, recognized by G2 and honored with the SME100 Award, demonstrating our rapid growth and innovative solutions.

We operate globally, present in 127 countries, and leading key markets in LATAM, EMEA, and APAC, serving a notable client roster. Our diverse workforce reflects our global presence, with employees from various locations contributing to our inclusive culture.

Job Requirements

This role requires utilizing proactive and inbound selling techniques to engage with mid to large-size businesses, securing new business deals. Your experience in handling B2B sales will enable you to identify business opportunities with current leads and prospective key clients.

  • Drive the sales process with prospective customers and expand within existing accounts.
  • Collaborate with customers to understand their business goals and serve as their trusted advisor.
  • Contribute to cross-functional teams to align product roadmaps and marketing materials with customer feedback.

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