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Client Solutions Specialist

1 week ago

Johor Bahru, Johor, Malaysia Rentokil Initial Full time

We are seeking a skilled Client Solutions Specialist to join our team at Rentokil Initial. In this critical role, you will work closely with customers to understand their needs, identify solutions, and deliver exceptional customer service. Our ideal candidate is a motivated and dynamic individual with a passion for customer satisfaction and loyalty.

In this position, you will have the opportunity to develop your skills and knowledge through comprehensive training and hands-on experience. Our comprehensive benefit package includes attractive base salaries, incentives, and additional perks to support your overall well-being.

Your key responsibilities will include:

  • Building strong relationships with customers, understanding their needs, and identifying solutions to meet their requirements
  • Providing exceptional customer service, responding to inquiries, and resolving issues in a timely manner
  • Collaborating with internal teams to deliver integrated solutions and meet customer expectations
  • Staying up-to-date with industry trends, competitor analysis, and market research
  • Contributing to the development of marketing campaigns and promotional materials

The ideal candidate should possess:

  • A diploma or degree in a relevant field, with prior experience in customer-facing roles
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse groups
  • Strong analytical and problem-solving skills, with the capacity to adapt to changing situations
  • Proficiency in Microsoft Office applications and CRM software
  • A valid driver's license, as driving may be required for certain duties