IT Support Professional: Resolving Technical Challenges

12 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia FastLaneRecruit Full time

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at FastLaneRecruit in Kuala Lumpur. This is an exciting opportunity for experienced professionals looking to take their IT support expertise to the next level.

Key Responsibilities:
  • Provide first-line technical support for hardware, software, and network issues.
  • Troubleshoot and resolve complex technical challenges independently or escalate to the appropriate teams for further investigation.
  • Maintain detailed records of support activities and document resolutions.
  • Assist with the testing and implementation of new technologies and systems.
  • Continuously enhance your technical knowledge to provide top-tier support to customers.

This role requires a minimum of 3-5 years of experience in an IT helpdesk or technical support role. The successful candidate will have proven ability to troubleshoot complex technical issues efficiently, strong communication and interpersonal skills, and proficiency in IT support tools.

What We Offer:
  • A competitive salary range of RM 3,500 - RM 4,500 per month.
  • Comprehensive training and opportunities for professional development.
  • Flexible remote working options.
  • A supportive and inclusive work environment.
  • Health and wellness benefits to ensure a balanced lifestyle.


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