Hospitality Operations Trainer
7 days ago
Job Summary
Kenny Hills Hospitality Group is a renowned hospitality group with 22 physical outlets across 10 brands in Kuala Lumpur. We are seeking an experienced and talented F&B Training Executive to join our team.
The ideal candidate will be responsible for assisting the Training Department in developing strategies to achieve KPIs and goals, while addressing unique strengths and challenges of the Hospitality Training Department. This includes enhancing product knowledge skill-set techniques, leadership courses, retraining, mentoring, coaching, train-the-trainer, and team building programs.
Key Responsibilities:
- Assist in creating and implementing training tools, manuals, and training programs that target tangible results in hospitality operations and customer service for all new team members and retraining for current team members.
- Assist in conducting training classes demonstrating proper work techniques and practical skills in work settings.
- Meticulously and objectively assess and track team members' skills, performance, and productivity to identify areas of improvement.
- Assist to monitor and evaluate training program's effectiveness, success, and ROI periodically and report on them.
Requirements:
- Bachelor's degree in business administration, hospitality management, human resources, or education.
- Minimum of 2 years Hospitality or F&B Training experience.
- Possessed Train the Trainer Certificate.
- Minimum of 1 year of Classroom Training experience.
- In-depth knowledge of F&B operations & prior experience in formulating and executing training plans, modules & programs to achieve organizational goals.
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