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Client Success Coordinator

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly Full time

We are seeking a detail-oriented and customer-focused Client & Jobseeker Support Executive to join our Operations team. This role is responsible for handling client and jobseeker inquiries via calls and emails, ensuring a smooth renewal process for clients, and providing exceptional support to enhance the user experience on our platform.

Responsibilities
  • Support Services: Handle inbound calls from clients and jobseekers regarding various issues, such as job postings, account problems, and platform navigation.
  • Email Support: Respond promptly and professionally to emails, guaranteeing clear and effective communication with clients.
  • Renewal Management: Manage the renewal process for existing clients, ensuring timely follow-ups and smooth transactions.
Job Requirements

Experience:

  • A minimum of 0-1 year of experience in customer support, client servicing, or a related field.

Skills:

  • Strong communication and problem-solving skills.
  • Able to handle customer inquiries professionally and empathetically.
  • Familiarity with CRM systems and email-handling tools is a plus.

Language:

  • Proficiency in English (both spoken and written).
  • Able to speak Mandarin is a plus.
Benefits
  • Be part of a dynamic and growing team in a fast-paced environment.
  • Opportunity to make a direct impact on clients' experiences.
  • Career development and learning opportunities in operations and customer success.