IT Service Management Specialist

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time

Job Description:

We are seeking a highly motivated and detail-oriented Junior IT Specialist to join our IT Service Management team. The successful candidate will play a crucial role in ensuring the efficient delivery of IT services within the organization.

Key Responsibilities:

  1. Monitor, own and resolve incident and service request tickets on a 1st level basis for the IT Service Management team.
  2. Raise service interruption notifications and ensure that correct focus and priority is given to major incidents (P1/P2).
  3. Ensure timely and efficient resolution of IT incidents by coordinating with the right teams.
  4. Assist in performing tasks such as detailed analysis, trending, and data visualization across the various IT Service Management areas.
  5. Provide reports and insights to leadership on incident trends and performance metrics.
  6. Assist Change Management process owner in processing routine administrative tasks.
  7. Assist ITSM process owners in executing IT service management strategies and monitor operations to meet global-wide standards for best practices.
  8. Work in conjunction with all DKSH IT key stakeholders to assist the team in identifying, implementing, and driving service improvements to increase customer satisfaction.
  9. Assist and coordinate in BCP due diligence and exercises.
  10. Assist with other tasks and projects within the team as needed.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    Specialist / Senior Specialist Stock Borrowing & LendingThe task is to process various tradable financial instruments for the Commerzbank Group and its customers. This includes supporting the sales units through careful, legally secure, swift, and cost-effective processing. Employees of this service group are committed to the proper handling of the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    Job OverviewWe are seeking a highly skilled DevOps Specialist to join our team at Commerz Global Service Solutions.The ideal candidate will have expertise in Linux operating systems, Docker, and cloud solutions such as OpenShift, Kubernetes, GCP, and Azure.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full time

    Job OverviewAt Wohn-Service-Team, we are seeking a skilled Electrical Equipment Specialist to join our team. This is an exciting opportunity to work on various power solutions and related systems in a field service role. The ideal candidate will have sufficient relevant experience in repairing electrical/electronic equipment at the component level.Main...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Health Management International Full time

    About the PositionWe are seeking a highly motivated Hospital Facilities Management Specialist to join our team. As a key member of our facilities team, you will be responsible for managing and maintaining hospital facilities, ensuring a safe and healthy environment for patients and staff.Responsibilities:Manage and maintain hospital facilities, including...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    Job SummaryWe are seeking a highly skilled Digital Marketing and Content Specialist to join our team at Commerz Global Service Solutions. As a key member of our marketing department, you will be responsible for creating and managing digital content across multiple platforms, ensuring high-quality user experiences, brand consistency, and effective content...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    Job DescriptionThe role of a Financial Operations Specialist at Commerz Global Service Solutions involves processing various tradable financial instruments for the Commerzbank Group and its customers. This includes supporting sales units through careful, legally secure, swift, and cost-effective processing.Employees in this service group are committed to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia United Parcel Service Of America Full time

    Are you a detail-oriented individual with a passion for data analysis? We're seeking a highly skilled Business Intelligence Specialist to join our team at United Parcel Service Of America.Job Description:In this role, you'll be responsible for conducting research and analyzing operational data to ensure stakeholders are informed. You will also evaluate best...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    Accounts Payable Senior Specialist (Japanese Speaker)3 days ago Be among the first 25 applicantsDirect message the job poster from Commerz Global Service SolutionsThe role is part of the Expense Management / Accounts Payable team of the entity, ensuring that invoices are paid timely and entries are booked correctly. At the same time being responsible that...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur Full time

    This is a full-time on-site role for a Hospitality Specialist located in Greater Kuala Lumpur. The Hospitality Specialist will be responsible for providing exceptional customer service, ensuring that guests have a positive experience from check-in to check-out. Daily tasks include coordinating with various departments to meet guest requests, assisting with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full time

    We are looking for a highly skilled IT Consulting Services Specialist to join our team at HCLTech. As a specialist, you will be responsible for designing and implementing SAP solutions that meet the business needs of our clients.The ideal candidate will have a minimum of 7+ years of experience in business analysis, with at least 5 years of experience...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Environmental Resources Management (ERM) Full time

    Job OverviewWe are seeking an experienced Risk Management Specialist to join our team at Environmental Resources Management (ERM). In this role, you will provide technical assistance on safety and risk projects involving risk analysis, modeling, calculations, and other studies.About the Role:Work with clients to identify potential risks and develop...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ACCA Careers Full time

    Join us at ACCA Careers as a talented Accounting and Financial Services Specialist! We are looking for a highly skilled professional to provide expert-level financial reporting services to our clients in Asia Pacific.As an Accounting and Financial Services Specialist, you will play a vital role in ensuring the accuracy and reliability of financial data,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Empire Full time

    Customer Service Specialist (Complaints Specialist)Are you an individual who excels in client-facing roles and possesses a genuine interest in financial markets?Our mission is to act as an impartial intermediary between the company and its clients, ensuring the prompt and effective resolution of client concerns. By addressing issues with professionalism and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    About This OpportunityAEON Credit Service (M) Berhad invites applications from highly motivated Sales Service professionals seeking a challenging role in selling personal loans and credit cards in the Klang Valley area. As a key member of our team, you will have the opportunity to develop your sales and customer service skills, working closely with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job SummaryWe are seeking an experienced Service Delivery Specialist to join our Businesslist team. In this role, you will be responsible for managing and maintaining our service catalogue and service level agreements.You will work closely with various teams to ensure seamless service delivery, analyze service metrics, and provide regular reports to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Facility Management Sdn Bhd Full time

    About Us:Facility Management Sdn Bhd is a leading provider of facility management services in Kuala Lumpur/Petaling Jaya. We are committed to delivering high-quality services to our clients.Job Description:The Electrical Systems Specialist will be responsible for maintaining and improving the electrical systems within our facilities.This includes conducting...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    The Specialist Trade Finance EU Payments is responsible for the independent, compliant, and timely handling of Letter of Credit guided by the operating procedures, guidelines, policies, practices, code of conduct, and standards imposed by the Company/Group.The Specialist Trade Finance EU Payments will be required to approve transactions, if applicable, as...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    AEON Credit Service (M) Berhad is a leading consumer financing provider with operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan, and China.We are looking for a skilled Operations and Planning Specialist to join our team and support our business operations.About the RoleThis is a key position that requires strong operations and planning skills, with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    Junior Specialist Trade Finance EU PaymentsThe Junior Specialist Trade Finance EU Payments is responsible for the independent, compliant and timely handling of Letter of Credit guided by the operating procedures, guidelines, policies, practices, code of conducts and standards imposed by the Company/Group.Possess fundamental knowledge of latest versions of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Acson Malaysia Sales & Service Sdn Bhd Full time

    About the RoleWe are seeking a talented Business Development Specialist to join our team at Acson Malaysia Sales & Service Sdn Bhd. Our company specializes in luxury kitchen cabinets, ensuring the highest quality with premium hardware and fittings. As a Business Development Specialist, you will be responsible for driving sales and meeting revenue targets...