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Cloud Operations Manager

2 months ago

Bayan Lepas, Malaysia Siemens Full time
About the Role

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Our company is a global leader in industrial software, and we are looking for a skilled professional to join our team as a Cloud Operations Manager.

Key Responsibilities
  1. Operational Governance: Maintain the operational governance within the regional Cloud Application Services (CApS) team, ensuring the service management governance.
  2. Project Leadership: Lead the project throughout the project lifecycle, performing project risk management including planning, identification, analysis, response planning, and controlling.
  3. Progress Monitoring: Proactively monitor the project's overall progress, resolving issues and initiate corrective and preventive action as appropriate.
  4. Contract Review: Review the contract and derive actions concerning risks, opportunities, and contractual obligations.
  5. Customer Support: Run customer support requirements and project scope to achieve project objectives.
  6. Stakeholder Management: Manage stakeholders both internal and external to Siemens, handling and resolving all issues.
  7. Customer Communication: Drive customer communication for outages, escalations, and point of contact for Siemens CApS leadership team.
Qualifications
  • Minimum 5 years of relevant working experience within customer-facing positions related to Cloud Applications operations.
  • Experience in running the operations of a software business, ideally within industrial software (PLM/CAD/MES/MOM); we would consider similar sectors such as ERP.
  • Experience of working within an ITIL environment; an ITIL Certification is highly preferred.
  • Experience in handling Application Support related projects.
  • Handling SaaS-based customer support projects will be an added advantage.
About Siemens

We are a global leader in industrial software, and we offer a mature and proven career development program allowing services professionals to choose their area of specialization and grow their career at their own pace.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.