Country/operation Manager

3 months ago


Bayan Lepas, Malaysia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

**Responsibilities**:

- Develop overall local operational strategy and direction for the operation teams
- Set clear objectives and guide team members to achieve targets. Performance standards while focusing on the key Performance Deliverables
- Manage day-to-day operations, customer liaison and lead successful achievement of daily KPI
- Responding to customer complaints or queries in a fast efficient and concise manner
- Actively reviewing operational procedures, identifying opportunities for improvement and promoting continuous improvement within the team
- Develop and enforce efficiencies in paperless processing; heavily involve in achieving automation capability in identified functions
- Develop personal development plan and ensure people growth with proper coaching and best practice sharing across the teams

**Requirements**:

- Degree in any related field or equivalent
- At least 5 years’ experience in Contract Logistics operations
- Strong leadership and management skills with excellent problem solving competency
- Able to work independently and under pressure with minimum supervision
- Customer orientated, good people skills and able to work with people at all levels
- Good motivation, team building and influence skills
- Analytical with proven problem solving skills and strong focus on continuous improvement
- Knowledge of Business improvement methodologies

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.



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