Technical Service Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time
Company Culture

At Bustnesslist, we value diversity and inclusion. We believe that a diverse workforce is essential to driving innovation and success.

Job Summary

We are seeking a highly skilled Service Management Specialist to join our team. The successful candidate will be responsible for managing and maintaining our service catalogue and service level agreements.

Key Responsibilities
  • Developing and implementing service improvement plans.
  • Coordinating with various teams to ensure smooth service delivery.
  • Providing regular reports to stakeholders.
  • Evaluating and improving service processes to optimize efficiency.
Requirements

To be successful in this role, you will need:

  • A degree in Information Technology or a related field.
  • Knowledge of ITIL Service Management practices.
  • Experience in service management in the Media & Agency industry.
  • Excellent communication and customer service skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a team and manage multiple tasks.


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