ServiceNow Technical Lead
5 days ago
Are you a seasoned Technical Team Lead looking for a new challenge?
About the RoleWe are seeking a highly skilled and experienced Technical Team Lead to join our ServiceNow team at SCIENTE.
- Lead the delivery of ServiceNow projects, ensuring high-quality solutions are delivered on time and within budget;
- Provide expertise in platform configuration, integration, and maintenance;
- Evaluate current processes and define future-state processes, working closely with Architects within the organization;
- Create and maintain technical documentation, including architecture diagrams, design documents, and configuration details;
- Guide the team through all technical aspects of ServiceNow development, configuration, and implementation;
- Ensure scalable, maintainable, and secure solutions are delivered for long-term success and alignment with ServiceNow technical standards and best practices;
- Offer oversight and unit testing of code developed by partners or internal employees, ready to deliver code hands-on if needed;
- Review business processes to map and take advantage of ServiceNow platform capabilities to improve business processes;
- Find solutions to complex issues, including identifying problems, gathering requirements, analyzing situations, evaluating possible solutions, and choosing the best course of action to solve the problem;
- Work with business stakeholders and functional leads to design and define technical solutions on the ServiceNow platform;
- Responsible for writing technical documents so that developers can follow and deliver them.
Requirements:
- 8+ years' experience with technical solution design and delivery of ServiceNow solutions;
- Minimum 5 years' experience in IT Service Management, preferably in Finance institutions, Insurance industries, IT Shared Services, or consulting firms;
- Experience with ServiceNow technologies, especially in ITSM/CMDB/ITOM/ITAM;
- Experience working with Agile methodologies;
- Up-to-date knowledge of marketplaces and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
- Experience troubleshooting integration, management, security, and application issues.
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