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Business Operations Manager
2 weeks ago
Supervisor/ TL/ AM, Member Service (TW/HK)
We are seeking a highly motivated and experienced Business Operations Manager to join our team at Businesslist. The successful candidate will be responsible for ensuring member satisfaction by providing prompt and quality end-to-end resolution, managing and supporting key internal and external stakeholders in escalated complaints received.
The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess strong problem-solving abilities. If you are a results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply.
- Key Responsibilities:
- Ensure that all external email handling, inbound and outbound call procedures, and transactions are balanced between compliance with Herbalife policies and guidelines while being flexible to the needs of the Members/Distributors.
- Identify and implement policy and process improvements across the Member Service area that align with the company's strategic direction and/or provide better service to the members.
