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Customer Service Representative with Social Media Savvy

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agoh Marketing (M) Sdn Bhd Full time
Company Overview

Agoh Marketing (M) Sdn Bhd is a dynamic and innovative organization that values exceptional customer service and cutting-edge marketing strategies. As a leading player in the mobile phone industry, we are committed to providing our customers with an unparalleled shopping experience.

Job Summary

We are seeking a highly motivated and results-driven In-Store Sales Representative to join our team. This role requires a strong passion for delivering exceptional customer service, a keen understanding of social media platforms, and the ability to drive sales growth through effective product promotions.

Responsibilities
  • Customer Engagement: Welcome customers, assess their needs, and recommend new or pre-owned mobile devices and accessories to meet their requirements.
  • Social Media Promotion: Host live sessions on platforms such as Facebook, Instagram, or TikTok to showcase mobile devices, trade-in programs, and promotional offers, and engage with audience members to encourage immediate purchases or store visits.
  • Product Knowledge: Stay updated on the latest mobile devices, used phone trends, and promotions to educate customers effectively and make informed recommendations.
Requirements
  • No minimum education requirement.
  • Prior retail sales experience, preferably in mobile devices or electronics.
  • Strong communication skills with the ability to present products confidently and professionally.
  • Familiarity with popular social media platforms and basic video streaming tools.
  • Ability to adapt to a fast-paced environment and meet both in-store and online sales goals.
Preferred Qualifications
  • Industry Experience: Previous experience in sales within the mobile phone industry.
  • Sales Skills: Proficient in upselling, soft skills, and hard selling techniques.
Benefits
  • EPF/SOCSO benefits.
  • Attractive salary package with commission and profit sharing.
  • Career path development opportunities.
  • Great team culture and employee discounts on mobile devices, accessories, and services.