Technical Support Advocate

5 days ago


Bayan Lepas, Penang, Malaysia Teleperformance Full time
Responsibilities and Expectations

As a Technical Support Specialist, your responsibilities will include:

  • Fielding inbound calls and providing timely and effective resolution to customer inquiries.
  • Troubleshooting client products as needed to resolve each call the first time.
  • Meeting key performance metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
  • Working closely with internal teams to ensure that all customer issues are resolved promptly and efficiently.

We expect all candidates to possess excellent communication and interpersonal skills, with the ability to thrive in a fast-paced environment.

Proven track record of achieving sales targets and delivering exceptional customer experiences is essential for this role.



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