Customer Advocacy Manager
6 days ago
The chef de l'expérience client est responsable de fournir une expérience exceptionnelle au client et d'assurer leur satisfaction globale avec nos services.
Ce poste nécessite des compétences en communication solides, de l'empathie et une passion pour livrer des expériences clients exceptionnelles.
Les responsabilités incluent répondre aux demandes du client, résoudre les problèmes dans un délai et d'une manière professionnelle, et chercher activement des opportunités pour améliorer leur expérience globale.
Pour réussir dans ce poste, vous devez posséder des compétences interpersonnelles exceptionnelles, une attitude positive et la capacité de travailler efficacement dans un environnement rapide.
Responsabilités clés :
- Fournir une expérience exceptionnelle au client
- Répondre aux demandes du client dans un délai et d'une manière professionnelle
- Résoudre les problèmes efficacement et efficacement
- Chercher activement des opportunités pour améliorer l'expérience du client
- Conserver des dossiers précis des interactions client
Exigences :
- Titre universitaire ou équivalent dans n'importe quel domaine
- Expérience minimale de 6 mois dans le support client
- Compétences interpersonnelles et en communication exceptionnelles
- Capable de travailler dans un environnement rapide
- Attitude positive et passion pour livrer des expériences clients exceptionnelles
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