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Order Fulfillment Associate

2 weeks ago

Butterworth, Penang, Malaysia Two95 International Inc. Full time

Job Description

We are looking for a highly motivated and skilled Customer Success Specialist to join our team at Two95 International Inc. in Georgetown, Penang. As a key member of our customer support team, you will be responsible for handling customer inquiries, resolving issues, and providing support through various communication channels.

Key Responsibilities

  1. Handle customer inquiries and resolve issues in a timely and professional manner.
  2. Assist customers in placing online orders and provide support as needed.
  3. Process payments securely and maintain accurate records.
  4. Proactively identify and address customer concerns to prevent escalation.
  5. Collaborate with the team to develop and implement strategies for improving customer support.
  6. Monitor and report on customer feedback and suggestions for process improvements.

Requirements

  • Education: Bachelor's Degree, Diploma, or equivalent in any field.
  • Experience: At least 6 months in customer support; call center experience is advantageous.
  • Language: B2 level proficiency in English.
  • Interpersonal Skills: Customer service-oriented, active listening, and problem-solving skills.
  • Technical Skills: Typing speed of at least 40wpm with 90% accuracy and computer literacy.