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Senior Operations Manager
1 week ago
Hong Leong Bank Berhad is seeking a highly skilled and experienced professional to join our team as a Senior Operations Manager. This role will be responsible for leading the Call Quality Monitoring team, ensuring that set objectives and targets are met.
The successful candidate will have a strong leadership background, with experience in managing teams and driving business results. They will also have excellent analytical and problem-solving skills, with the ability to identify and mitigate risks.
Key Responsibilities- Lead the Call Quality Monitoring team to meet its set objectives and targets.
- Evaluate and analyse risk and compliance requirements within the department.
- Support the Bank's compliance and risk management strategy.
- Professional or tertiary education with relevant working experience in Operations and customer servicing channels.
- Strong leadership qualities and interpersonal skills.
- Ability to identify needs for change, adaptable and flexible in anticipating any possible work issues.
