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Business Banking Manager
1 week ago
As a Business Banking Manager, you will be responsible for leading the Business Banking Collections Unit, driving strategic initiatives to maximize productivity and effectiveness. Your focus will be on managing day-to-day operations, supervising collectors, and implementing processes to meet roll-rate goals and reduce charge-offs.
Key Responsibilities- Develop and implement strategies to drive collections performance, ensuring timely communication of recovery strategies and effective execution of litigation actions.
- Manage and resolve contested legal cases, recommending cost-effective and expeditious modes of action for each account in inventory.
- Ensure compliance with operational risk, reputational risk, and local regulations on collection activities, including customer data privacy, physical contact, and third-party agency guidelines.
- Lead continuous process improvements to maximize cost efficiencies and champion excellence in collections performance.
