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Customer Service Representative

2 weeks ago

Pasir Gudang, Johor, Malaysia AFFIN Group Full time
Job Overview

We are seeking a highly skilled and motivated Customer Service Representative to join our team at AFFIN Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries and resolve issues in a professional and courteous manner.
  • Account Management: Manage customer accounts, including opening and closing accounts, and performing account transactions.
  • Compliance: Ensure adherence to all regulatory requirements and company policies related to customer service and account management.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers and colleagues.
  • Problem-Solving Skills: Ability to analyze and resolve customer complaints in a fair and timely manner.
  • Attention to Detail: Maintain accurate records and perform tasks with high attention to detail.