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Functional Leader

2 weeks ago

Petaling Jaya, Selangor, Malaysia DHL Germany Full time

About DHL Asia Pacific Shared Services

We are part of the Deutsche Post DHL Group, which owes its success to the commitment, creativity and expertise of its approximately 550,000 employees around the world. Our company has a strong presence in over 152 countries across the globe, serving Finance, HR, BPO, RPA and Network Operations activities.

We currently employ 1250 professionals from 17 different nationalities who speak 14 different languages. Our office in Petaling Jaya is the most international shared services center in Malaysia, showcasing our diversity and inclusivity.

Motivating our people is priority number one, as we believe that our employees are our greatest asset. We strive to create a workplace culture that values openness, trust and mutual respect – free from prejudice, discrimination and stereotyping.

We have been recognized as one of the world's best employers by reputable external organizations such as Great Place to Work and Top Employers Institute, reflecting our commitment to creating a positive and inclusive work environment.

The successful candidate will lead and ensure correct, complete and timely billing and required reporting and reconciliation. They will also ensure compliance with OTC policies and standard processes as per agreed SLA.

  • Create and safeguard resource planning for the own team. Support the team in daily group priorities and ensure allocation and scheduling of workload to optimize team effort towards set targets.
  • Plan, assess and review day-to-day resource availability (e.g. absence and sickness) of own team, to ensure continuity of the team output in line with agreed volume metrics.
  • Drive continuous on-the-job-training and coaching of team members in order to maximize an individual's performance and development.
  • Deputize in the absence of the Manager and ensure operational management of the team is effectively maintained.
  • Assist the Manager in managing and evaluating direct reports on a day-to-day basis, and ensuring follow-up action is taken.
  • Drive process improvements within the respective team, in order to contribute to increased efficiency and quality of the operational environment and a lower cost base.
  • Ensure the team works and adheres to agreed procedures, to ensure ongoing standardization of work practices, to protect efficiency gains achieved within the department.
  • Suggest and stimulate improvement of processes within the team, in order to contribute to increase efficiency, completeness and quality of Billing.
  • Make ongoing contributions to created work instructions for the respective work area, ensuring same are audited on a frequent basis to keep them continuously aligned and up to date.
  • Ability to work on own initiative, under pressure and according to prescribed deadlines.
  • Act as first point of escalation to help other team members solve operational issues that block their progress in achieving their targets.
  • Coordinate weekly, month-end closing activities and reporting according to agreed deadlines.
  • Be able to coordinate and manage assigned projects by billing management e.g. LEAN and First Choice.
  • Develop a high performance service culture within the functional department.
  • Plan, organize and direct an efficient and effective functional department.
  • Develop IKOs/KPIs with team members and monitor individual performance.
  • Consult performance appraisal.
  • Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
  • Identify training needs and opportunities to develop a highly skilled functional department.