Fulfilment and Customer Service Associate

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Klook Travel Remote Work Freelance Full time

We are dedicated to creating a welcoming and supportive culture where everyone belongs. As a member of our team, you will be part of a global community of over 1,500 employees, working together to deliver exceptional customer experiences. We believe that diverse perspectives and experiences are essential to achieving this goal, and we strive to foster an inclusive environment that empowers all employees to thrive.

About Our Values

Our core values - Push boundaries, Ask for and Give Feedback, Take Ownership, and Help Each Other - guide our daily interactions and decisions, driving us to achieve greater heights and realising endless possibilities. We value teamwork, inclusivity, and diversity, and strive to create a joyful workplace where everyone feels valued and empowered to contribute.

What You'll Do
  • Handle and resolve manual bookings, booking-related queries, and cases based on company policies and procedures
  • Identify and escalate difficult and complex issues to senior team members
  • Maintain a positive, empathetic, and professional attitude towards customers and merchants
  • Liaise with internal departments and external merchants to fulfill booking amendments and refunds
Requirements
  • Open for applications from students on semester break or fresh graduates
  • Proficient in both Chinese Mandarin and English (both verbal and written)


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