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IT Operations Manager

1 week ago

Klang, Selangor, Malaysia Hernan Corporation Sdn Bhd Full time
About the Role

We are looking for a dedicated and experienced Senior Information Technology Executive to join our Hernan Corporation Sdn Bhd team. As a key member of our IT department, you will play a crucial role in providing technical expertise and leading the technical support team.

Key Responsibilities:
  • Technical Leadership: Provide expert-level technical guidance and leadership to the technical support team, ensuring seamless system maintenance, user training, and incident management.
  • Application Support: Offer comprehensive support for enterprise applications, including installation, configuration, and troubleshooting, ensuring minimal disruption to business operations.
  • System Maintenance: Perform regular system maintenance tasks, such as updates, patches, and backups, monitoring system performance and ensuring optimal functioning of IT infrastructure.
  • User Training: Conduct training sessions for end-users on effective hardware and software application usage, developing and maintaining user guides, documentation, and training materials.
Requirements:
  • A Bachelor's degree in Information Technology, Computer Science, or a related field.
  • At least 3-4 years of experience in IT technical support and application support roles.
  • Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and enterprise applications.
  • Familiarity with IT service management (ITSM) tools and practices.
  • Excellent problem-solving and analytical skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and as part of a team.