Insurance Operations Coordinator

6 days ago


Ipoh, Perak, Malaysia GREAT EASTERN Full time
About Us

We are a leading insurer in Asia with a legacy of over a century. Our commitment to integrity, initiative, and involvement has earned us the trust of our customers across generations.

Job Description

We are seeking an experienced professional to join our team as a Manager, Business Support (GEGM Ipoh).

  • Provide effective operations and support to meet Branch and Company objectives and goals.

The role involves assisting the Branch Manager on all aspects of daily branch operations and support. This includes marketing team assistance, agent, customer, and OSS requests handling, underwriting and risk management, servicing agents, BCM matters, and performing other duties as required.

  • Key Responsibilities:
    • Assist the Branch Manager in managing daily branch operations and providing support.
    • Support the marketing team in various tasks, including agency applications, reporting, office administration, correspondences, credit control, payment, quotation, policy administration, renewal retention, and monitoring of CBC, MCM, and CPD hours.
    • Handle agent, customer, and OSS requests, inquiries, and transactions, including complaint handling and claims administration (excluding claims handling).
    • Underwrite and accept risks within the Underwriting Authority Limit as assigned by the company.
    • Provide full assistance and support in servicing assigned or non-assigned agents.
    • Assist with BCM matters as needed in a timely manner.
    • Perform other duties as required by the Branch Manager to ensure smooth management of branch operations, including organization and event management, training, and administrative matters.
    • Take accountability for considering business and regulatory compliance risks and take appropriate steps to mitigate them.
    • Maintain awareness of industry trends on regulatory compliance, emerging threats, and technologies to understand risks and better safeguard the company.
    • Highlight potential concerns and risks and share best risk management practices proactively.

The Ideal Candidate

  • Diploma/Degree qualification in an insurance-related course, with essential insurance qualifications like LOMA and AMII.
  • 3-5 years of experience in the insurance industry with knowledge of branch operations.
  • Good command of the English language (spoken and written), with Mandarin proficiency being an added advantage.
  • Possess high leadership skills and effective communication skills.
  • High level of integrity, accountability, and a good attitude towards teamwork.
  • Takes initiative to improve current processes and is adaptable to new changes.

Location and Employment Type

GEGM Ipoh Branch, Great Eastern General Malaysia, Permanent employment.



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