Banking Application Support Expert
5 days ago
Job Summary
We are seeking an experienced System Engineer for Banking Solutions to join our team. The successful candidate will be responsible for providing support to our banking applications, including investigating production issues, responding to users, and ensuring system availability.
About the Role
- This role involves working within our Bank System support team to provide timely and effective support to our banking applications.
- You will be responsible for providing Level 2 support on user queries/requirements and production issues raised.
- You will also be required to perform annual Disaster Recovery (DR) exercises for supported applications.
Key Responsibilities
- Investigate production issues, responding based on production defect severity SLAs.
- Manage and respond to users in a timely manner.
- Log incident tickets for production issues and user queries.
- Follow up on defect and incident closure and meet incident closure KPIs.
- Ensure system availability as per respective agreed SLAs.
- Perform annual Disaster Recovery (DR) exercises for supported applications.
Requirements
- We require an individual with at least 5-7 years of hands-on application support experience in the banking industry.
- You should have experience working with technical platforms or programming languages such as SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M, and Scripting.
- Experience or working knowledge in the Murex platform is a must.
- Independent, proactive, and self-starter with excellent interpersonal and communication skills.
- Strong analytical and good problem-solving skills.
- Ability to work in a fast-paced and team-oriented environment.
- Experience or willingness to work on a 24x7 on-call support roster.
What We Offer
- We offer a comprehensive benefits package that includes competitive salary, bonus structure, and career development opportunities.
- A collaborative and dynamic work environment where you can grow professionally and personally.
- An opportunity to work with cutting-edge technology and contribute to the success of our company.
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