Operations Process Improvement Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia ADA Full time
Key Responsibilities
  • Monitor and support the execution of fulfillment orders across the eCommerce/omni channel network.
  • Analyze identified and established key operating metrics and platform service level agreements (SLAs).
  • Manage inventory levels and ensure stock availability to fulfill orders on time.
  • Leverage reporting and dashboards to drive process improvements resulting in reduced costs and improved service.
  • Address fulfillment-related inquiries and resolve issues.
  • Collaborate with warehouse and logistics teams to ensure timely picking, packing, and shipping of orders.


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