Retail Store Supervisor
2 days ago
At KKV & TC Malaysia, we are seeking a highly skilled and experienced Store Leader to join our team.
Job Description:The successful candidate will be responsible for overseeing the daily operations of our retail store, ensuring that sales targets are met, and maintaining a high level of customer satisfaction.
- Sales Management:
- • Analyze sales data to identify trends and areas for improvement.
- • Develop and implement strategies to increase sales and improve customer engagement.
- • Monitor and manage staff performance, providing regular feedback and coaching.
- Operation Management:
- • Supervise and coordinate the work of outlet staff, ensuring that all tasks are completed efficiently and effectively.
- • Maintain accurate records of inventory, stock levels, and product expirations.
- • Conduct regular audits to ensure compliance with company standards and policies.
- Merchandising / Product Display Management:
- • Ensure that all products are displayed in accordance with company standards and merchandising guidelines.
- • Develop and implement visual merchandising plans to enhance the shopping experience.
- Training Management:
- • Provide training and development opportunities for outlet staff, focusing on customer service, sales techniques, and product knowledge.
- • Conduct regular evaluations to assess staff performance and provide constructive feedback.
- Financial Management:
- • Manage daily cash handling procedures, including counting and reconciling cash drawers.
- • Maintain accurate records of financial transactions and report any discrepancies to management.
- Employee Management:
- • Recruit, onboard, and train new staff members, ensuring that they are equipped to meet the needs of customers.
- • Foster a positive and inclusive work environment, promoting teamwork and collaboration among staff.
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