Damage Claims Professional
2 days ago
Responsibilities and Expectations
This role requires the ability to manage complex claims, negotiate with stakeholders, and maintain excellent customer service. The successful candidate will be responsible for:
- Managing own damage claims, ensuring a healthy loss ratio.
- Collaborating with internal stakeholders to align coverage, policy intent, and wordings.
- Providing excellent customer service, maintaining good turn-around-time and claims service level standards.
- Staying up-to-date with industry trends, legal changes, and best practices to enhance claim handling processes.
Requirements
- Recognized degree or diploma.
- Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI), and Commercial General Insurance (ComGl) with Singapore College of Insurance.
- Minimum 7 years of experience in motor claims handling with a focus on own damage claims within the Malaysia or Singapore insurance market.
- Good knowledge of Microsoft Office software and any other technology applications.
- Strong knowledge of motor insurance policies, regulations, and industry practices in Malaysia and Singapore.
- Excellent analytical, negotiation, and communication skills.
- Meticulous, analytical, problem-solving, and organized.
- Open-minded, proactive, receptive to new ideas and cope well with changes and pressure.
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