Damage Claims Professional

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full time

Responsibilities and Expectations

This role requires the ability to manage complex claims, negotiate with stakeholders, and maintain excellent customer service. The successful candidate will be responsible for:

  • Managing own damage claims, ensuring a healthy loss ratio.
  • Collaborating with internal stakeholders to align coverage, policy intent, and wordings.
  • Providing excellent customer service, maintaining good turn-around-time and claims service level standards.
  • Staying up-to-date with industry trends, legal changes, and best practices to enhance claim handling processes.

Requirements

  • Recognized degree or diploma.
  • Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI), and Commercial General Insurance (ComGl) with Singapore College of Insurance.
  • Minimum 7 years of experience in motor claims handling with a focus on own damage claims within the Malaysia or Singapore insurance market.
  • Good knowledge of Microsoft Office software and any other technology applications.
  • Strong knowledge of motor insurance policies, regulations, and industry practices in Malaysia and Singapore.
  • Excellent analytical, negotiation, and communication skills.
  • Meticulous, analytical, problem-solving, and organized.
  • Open-minded, proactive, receptive to new ideas and cope well with changes and pressure.

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