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Claims Service Coordinator
1 week ago
Job Description
As a Personal Lines Claims Adjuster with Zurich 56 Company Ltd, you will be responsible for handling single and multi-party personal or commercial line claims of low to moderate exposure and complexity. You will work with moderate direction, following established protocols to ensure that claims are handled in the most efficient, effective way, while delivering a customer-centric claims service.
Key Responsibilities:
- Document claims files by accurately capturing and updating claims data/information.
- Determine liability by gathering and analyzing relevant facts.
- Analyze and determine policy coverage.
- Work towards timely resolution of claims by developing case strategy, escalating issues as appropriate.
- Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits.
- Assess damages.
- Negotiate settlement of claim by establishing an appropriate negotiation strategy.
- Meet quality standards by following best practices.
- Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.
- Align with the organization's claims vendor management strategy.
- Ensure legal compliance by following laws and regulations and internal control requirements.
- Refer claims to subrogation and fraud teams.
- Contribute to profitable growth by providing risk insight, information, and trends to business unit or customer as needed.
- Protect Zurich's reputation by keeping claims information confidential.
Education:
- A Bachelor's Degree in Insurance, Business Administration, Corporate Administration, or a related field is often required.
Skills:
- Proficiency in managing claims processes and ensuring timely resolution.
- Excellent communication skills to interact with clients and other stakeholders.
