Sales and Customer Relationship Manager

2 days ago


George Town, Penang, Malaysia DK Leather Seats Full time
About the Company

DK Leather Seats Sdn Bhd is a leading manufacturer of high-quality leather seat upholstery solutions for top automotive companies worldwide. With decades of experience, we strive to deliver exceptional quality and service to our clients.

Job Description

This role requires a customer-focused individual who can handle orders, respond to inquiries, and provide excellent service to customers. The ideal candidate will have strong communication skills, attention to detail, and the ability to work effectively in a dynamic environment.

Key Responsibilities
  • Process customer orders efficiently via phone or email.
  • Respond to customer inquiries and resolve any issues promptly.
  • Update customer records accurately and efficiently.
  • Collaborate with the sales team to drive business growth.
  • Analyze and compile sales reports to identify trends and areas for improvement.
  • Work closely with internal teams to ensure seamless order processing.
  • Provide feedback to relevant departments to improve customer satisfaction.
  • Support the sales department with administrative tasks.
  • Review and update the installation schedule regularly.
Required Skills and Qualifications
  • Degree in Business Studies, Administration, or Marketing is preferred.
  • Excellent communication and interpersonal skills.
  • Proficiency in Bahasa Malaysia, Mandarin, and English languages is required.
  • Fresh graduates are welcome to apply.
  • Able to work independently with minimal supervision.
  • Good time management and ability to meet deadlines.
  • Computer literacy in MS Office, particularly MS Excel.
Benefits
  • Travel Expenses: Covered by the company.
  • Medical Coverage: Comprehensive coverage for employees' health and well-being.
  • Uniform Provided: A professional uniform to enhance your work experience.
  • Performance Bonus: Rewarding hard work and dedication.
  • Health Screening: Annual health check-ups to ensure your overall well-being.

We offer opportunities for career growth and development to help you advance in your career.



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